| (1).
Increase client/patient appointment show rate. |
Meet
with appropriate staff to assess possible reasons why clients/patients
do not show up for follow-up appointments. |
Increase
client/ patient followup show rate by 50% |
By
the end of June. |
(1).
Appointment Manager, Receptionist
and patient scheduler. |
(1). Phone
calls to clients/patients who did not show over past six months.
(2). Document
reasons for no-shows and analyze information.
(3). Assess
feasibility of overtime for scheduling staff to conduct the calls
vs. outsourcing to another department.
(4). Contact
finance/ budget office and get cost estimates for OT for two non-exempt
employees grade 9.
|