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Communicate
results of the project to all levels of the organization, including
consumers when appropriate. TOP |
Never miss an opportunity
to celebrate your success. The day-to-day pressures on every organization
to be fiscally responsible and meet the ever-changing needs of its clients
are a challenge to say the least. We often do not take the time to highlight
the things we have done well. In practical terms, recognizing the success
of your teams will continue to motivate them to actively participate in
Quality Management activities. Take the time to let your clients know
about your activities as well. Summarize activities in newsletters, display
on bulletin boards and present to consumer advisory board forums.
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Congratulate
team in public forum, i.e. staff meetings, Board of Directors meetings.
TOP |
When the team has
completed its purpose and met its goal, congratulate the team members
and everyone involved in the process in a public way. The team should
be encouraged to present their project to an appropriate audience, department,
or organization. A storyboard is a good way to do this. This a pictorial
display of the teams work, including base line and follow-up data, improvement
strategies, and next steps. This is also a great way to re-train staff
on the CQI process, illustrating how each step was implemented. Storyboards
can be used to present activities to other outside regulatory agencies,
like the JCAHO (for health care organizations) and to Boards of Directors
for community agencies.
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Select
a new project and begin at Step 3. TOP |
This new project
may be another priority you already identified or other developments (e.g.,
new policies).
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