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Opportunity/Aim:
Decrease the unkept appointment rate from 30% to 20%
Team Leader/Sponsor: Project Nurse |
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| Action Item |
Start Date |
Person(s) responsible |
End Date |
Result |
|---|---|---|---|---|
| Call all patients one day prior to appointment to remind them of day and time | 1/02 | Appointment Secretary | 2/02 | Difficult to reach patients due to disconnected telephone numbers. 100% called, 50% reached |
| Develop and implement system to update patient contact information | 1/02 | Check-in staff Clinic Manager | 2/02 | Completed at check-in, computer updated |
| Call patients who miss appointment to determine reasons | 1/02 | Peer Advocate | 2/02 | Multiple reasons for missed appts identified |
| Prepare a list of individual patients with history of missed appointments to target individual approach | 1/02 | Data Manager Peer Advocate Team | 2/02 | Completed |
| Document missed appointments in medical record and notify provider | 1/02 | Medical Assistants | 3/02 | Documentation in place, difficult to determine best way to notify provider |
| Provider contacts individuals who consistently miss appointments | 1/02 | All clinical providers | 3/02 | Providers unable to consistently contact patients |