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Quality Management Manual
   
Download the Complete Document (pdf 1.1 MB) or by sections below.
   
See Also: Spanish Version (versión española)
   
Sections
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I. Introduction
pdf 136KB
II. Begin at the Beginning –
Assess Your Current Program
pdf 74KB
III. Step-by-Step Quality Management Guide:
Nine Critical Steps
---
pdf 593KB
    Overview
pdf 151KB
  graphic: Step 1 Confirm Commitment of Leadership & Establish Supportive Organizational Structure
pdf 107KB
  graphic: Step 2 Establish Quality Management Plan
pdf 130KB
  graphic: Step 3 Determine Performance Measures &
Collect Baseline Data
pdf 152KB
  graphic: Step 4 Analyze Data
pdf 126KB
  graphic: Step 5 Develop Project-Specific CQI Plan
pdf 125KB
  graphic: Step 6 Study and Understand the Process
pdf 147KB
  graphic: Step 7 Develop and Implement an Improvement Plan
pdf 192KB
  graphic: Step 8 Remeasurement
pdf 104KB
  graphic: Step 9 Celebrate Success
pdf 97KB
IV. Implementation of Quality Management Requirements Within Titles I and II
pdf 99KB
V. Frequently Asked Questions
pdf 89KB
VI. Resources
pdf 102KB
VII. Appendices
pdf 327KB
 
A. 
Sample Quality Management Plan
pdf 131KB
 
B. 
QM Plan Grid
pdf 100KB
 
C. 
Quality Committee Structure
pdf 101KB
 
D. 
Quality Committee/Team Meeting Record
pdf 75KB
 
E. 
Quality Committee/Team Meeting Minutes Format
pdf 65KB
 
F. 
Sample Work Plan of Activities
pdf 79KB
G. 
Sample Indicators by Types
pdf 96KB
 
H. 
Model for Improvement
pdf 102KB
 
I. 
QM Characteristics Grid by Ryan White Title
pdf 132KB
 
J. 
HAB Quality Initiatives
pdf 98KB
 
K. 
HRSA/HAB Team
pdf 72KB