Ryan White HIV/AIDS Program Services Report (RSR)

The Ryan White HIV/AIDS Program Services Report (RSR) is a client-level data reporting requirement that monitors the characteristics of Ryan White HIV/AIDS Program Parts recipients, providers, and clients served. All Ryan White HIV/AIDS Program-funded recipients Parts A-D and their contracted service providers (subrecipients) are required to report client-level data annually to the HIV/AIDS Bureau through the RSR.

View the RSR reporting timeline, which lists key dates for annual RSR submission.


The client-level data reported by recipients and subrecipients is used to:

  • Monitor health outcomes of clients living with HIV receiving care and treatment services through program recipients and subrecipients.

  • Address the impact of HIV in communities disproportionately affected, by assessing organizational capacity and service utilization.

  • Monitor the use of the Ryan White HIV/AIDS Program to appropriately address HIV in the United States.

  • Track progress toward achieving the goals identified in the National HIV/AIDS Strategy: Updated to 2020.


The RSR is comprised of:

  • The Recipient Report: Each Ryan White HIV/AIDS Program recipient completes a separate Recipient Report for each program grant the recipient receives from HRSA. The recipient completes the online report through the HRSA Electronic Handbooks (EHB) using a web-based data entry system.

  • The Provider Report: This report is a collection of basic information about both the provider and the services the provider delivers under each of its Ryan White HIV/AIDS Program contracts. All agencies that provide Ryan White HIV/AIDS Program-funded services complete one Provider Report using the RSR Web System. Multiply-funded providers include information from all program parts in one Provider Report.

  • The Client Report: This report is a collection of Ryan White HIV/AIDS Program client-level data uploaded as an electronic file using a standard format. Each upload file contains one record per client. Each client record includes information on demographic characteristics, HIV clinical information, HIV medical and support services received, and the client’s encrypted unique client identifier (eUCI).

The HIV/AIDS Bureau has taken every measure possible to ensure security and confidentiality of the data collected (including the use of the eUCI), and to limit data collection to only the information that is “reasonably necessary to accomplish the purpose” of the RSR.


Technical Assistance

Report Administration Support

Ryan White HIV/AIDS Program Data Support is available to address RSR-related content and submission questions. Topics include: 

  • Interpretation of the RSR Instruction Manual and HAB’s reporting requirements.

  • Allowable responses to data elements of the RSR Grant Recipient Report, Provider Report, and client-level data file.

  • Policy questions related to the data reporting requirements.

  • Data-related validation questions.

  • Recipient-provider relationships and the implications for data reporting.

Contact: 1-888-640-9356

Hours: 10 am-6:30 pm ET, Monday – Friday  

Email: RyanWhiteDataSupport@wrma.com


Grants/Electronic Handbooks (EHB) Support

The HRSA Contact Center addresses EHB and RSR software-related questions. Topics include EHB navigation and registration, EHB registration and permissions, Performance Report submission statuses and RSR Web System navigation.

Contact: 1-877-464-4772

Hours: 8 am-8 pm ET, Monday – Friday

Website: www.hrsa.gov/about/contact/ehbhelp.aspx


Data Infrastructure Development

The DART Team is addresses questions regarding significant assistance to meet data reporting requirements, data quality, and providing technical assistance on the eUCI Application.

Email: Data.TA@CAIglobal.com

Date Last Reviewed:  October 2016